Caretel is part of the Dalmia group (a leading Indian conglomerate with GHCL as its flagship company). The group has diverse business interest including Chemicals, Telecom, IT Enabled Services, Tobacco, Explosives, Dairy products, Textiles, Resorts and others. As part of its expansion strategy, the company has focused into the area of Multimedia Contact Centers including Business Process Outsourcing. Caretel has achieved substantial success in the domestic market by acquiring major multi-national clients in the Automobile, White Goods, FMCG, IT, Telecom, Entertainment, Finance and Insurance sectors. Some of the key clients amongst an impressive list of over 60 major corporations.
Caretel has a rich experience of handling upto 180 million CTI calls per annum, along with large back-office operation. The company operates IT enabled services in top 10 business cities of India including Delhi, Mumbai, Calcutta, Chennai, Hyderabad, Bangalore, Ahmedabad, Pune, Kanpur and Chandigarh - again one of the most geographically diverse IT enabled operations in the country. With over 10 years of experience, Caretel has well-established processes, confirming to ISO 9001:2008 & ISO 27001 standards. which includes multilingual e-book publishing, data entry and processing etc for private and government organizations. Caretel has been handling the BPO and Call Center operation for various clients, We are handling complete processes like Bill generation, printing, payment collection and follow-ups for Telecom and Insurance segments.