Job Opportunities

Job Opportunities
  • Associate/Sr. Associate - Inbound Sales and Customer Services

    The Associate/Sr. Associate – Inbound Sales and Customer Service will be responsible for attending inbound calls from existing and prospective customers to provide them customer service on current products and/or services. The inbound sales and customer service associate will also identify and exploit opportunities for up-selling and cross-selling new products and services over the phone.

    Responsibilities:

      > Attending inbound calls to explain the product, features and services to the existing and potential customers.
      > Report customer's expectation/queries to the Sales and Delivery team.
      > Ability to meet/exceed all performance goals on a consistent basis.
      > Skilled at inbound sales in “consultative” environment.
      > Provide timely and professional responses to all complaints, requests and queries received.
      > Research and compilation of answers for informational requests from customers.
      > Participate in huddle sessions, share best practices.
      > Working in closely with Asst. Mgrs, SME's & QA’s on the process for an excellent team and process performance.

    Requirements:

       > 6 – 36 months of experience in an International inbound sales campaigns.
       > Should be willing to work in graveyard shifts.
       > Experience in inbound sales programs preferred.
       > Excellent English verbal  communication skills
       > Ability to handle customer objections / obstacles and accurately collect information.
       > Basic computer knowledge- MS Office familiarity with the internet environment.
       > Willingness to work 24X7 basis pre published schedules.
       > Understanding of Mobile Platforms such as Android, Windows, Apple, Blackberry etc.
       > Understanding of Telecom plans such as Pre-Paid, Post Paid, Service Contract etc.

    Location : Noida  Post On : 02/09/2014

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