Caretel is part of Dalmia group (A leading Indian company conglomerate with GHCL, as a flagship company). The group has diverse business interest including Chemicals, Telecom, IT Enabled Services, Tobacco, Explosives, Dairy products, Textiles, Resorts and many others. Caretel was incorporated in year 2004 and since then providing its services to various clients . As part of its expansion strategy, the company has focused into the area of Multimedia Contact Centers including Business Process Outsourcing. Caretel has achieved substantial success in the domestic market by acquiring major multi-national clients in the Automobile, White Goods, FMCG, IT, Telecom, Entertainment, E governance ,Finance and Insurance sectors. Some of the key clients amongst an impressive list of over 60 major corporations.
Caretel is well-established processes, confirming to ISO 9001:2008 & ISO 27001 and ISO 22301 standards. Caretel provides the following services , Call center services,IVRS development , BPO services, Software Development, Data entry , Consulting.
The company operates IT enabled services in top business cities of India including Delhi, Mumbai, Calcutta, Chennai, Pune, Noida . Caretel is again one of the most geographically diverse IT enabled operations in the country. It has a rich experience of handling millions CTI (Computer telephony integration) calls per annum, along with large back-office operation.