Although industry behaviors differ , basic client requirements for contact center services still remain the same; These include Informative & Pleasant Interactions, Responsiveness, Helpfulness, Timeliness, and Resolutions etc.
Caretel Infotech Limited factors in these base requirements into all our contact center processes by deploying customer-focused operations to drive customer satisfaction metrics across every process.
Our contact center services cater to customers through Voice, IVR, Chat, Email and Social media channels. These services are supported in various languages from multiple delivery centers that are aligned to the customer base and time zone.
Our contact center operations incorporate service best practices and learnings that are transposed across all processes ensuring consistent service delivery irrespective of the delivery channel and locations.
These processes follow recruitment, training and operational workflows mapped to the customer requirements, that are monitored vigilantly to drive metrics and enhance service delivery.