Associate/Sr. Associate - Outbound Sales
The Associate/Sr. Associate will be responsible for making outbound calls to existing and prospective customers and provide them information on client’s products and convince them to purchase products and/or services over the phone.
> Making outbound calls and offer the products & services to the targeted customers
> Should be able to explain the products & services to the target customers
> Should be able to update the customer's expectation/queries to the Sales and Delivery team
> Ability to meet/exceed all performance goals on a consistent basis
> Ensuring timely and professional responses to all complaints, requests and queries received
> Research and compilation of answers for informational requests from customers.
> Managing performance against benchmarks set internally as well as customer. Working within process scope boundaries.
> Participate in huddle sessions, share best practices. Working closely with Asst. Mgrs, SME's & QA’s on the process for an excellent team and process performance.
> 6 – 36 months experience in an International outbound sales campaign.
> Should be willing to work in graveyard shifts.
> Experience in outbound programs preferred.
> Excellent English verbal communication skills
> Excellent Computer Skills to capture data correctly
> Ability to handle customer objections / obstacles and effectively collect information
> Basic computer knowledge- MS Office familiarity with the internet environment
> Willingness to work 24X7 basis pre published schedules.
Location : Delhi Post On : 09/03/2014